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Mobile Is Reshaping Dealerships

March 19, 2012

Saw this great article on DealerRefresh.com and wanted to share with our readers here: mobile is increasingly driving advertising, and these stats do a great job of showing online/mobile influence over consumers. Especially important is the author’s discussion over generational use. While young people are leading the smart phone charge, older generations are getting more involved with time. Is your dealership making time to cater to potential clients using ‘smart’ technology?

Is Mobile Reshaping Your Dealerships Marketing Plan For 2012

Posted by Ben Anderson  |   Tuesday, March 6, 2012   |   Posted in Best Practices, Latest News & Trends

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Nielsen recently released interesting data on the typical U.S. smartphone user. Targeting age and income, we learn that the smartphone is quickly transitioning from luxury to necessity.

Let’s dig into the numbers. Nielsen’s sample size is 20,000 mobile consumers, segmented by age and income. My three takeaways from the data.

  1. The younger generation considers a smartphone a necessity, including those just above the poverty level.
  2. When they can afford it, the older generation is adopting to new smartphone technology.
  3. Younger subscribers, new within the last 3 months, are choosing smartphones 8 out of 10 times. Compare this number with current subscribers of which less than 50% are smartphone owners.

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1. Younger generation: Smartphone = must have.

Let’s examine the 18-24 and 25-34 age group. While it’s no surprise that young high income earners choose smartphones, what should stand out is that 56% of 18-24 year olds and 43% of 25-34 year olds making less than $15k per year have a smartphone. That’s right, roughly half of young individuals surveyed who are only a few thousand dollars short of the 2011 poverty level of $10,890 made room in their budgets for the luxury known as a smartphone.

While income earners in the <$15k bracket should not be our focus demographic, I think there’s an important overall message:

The future generation considers smartphones a necessity. Period.

2. Older generation: I’ll adapt if I can afford it.

Age group 45-54 shows income earners in the $75k-$100k range opt for smartphones 51% of the time while 55-64 year olds in the same bracket choose a smartphone at a rate of 42%.

Takeaway? Smartphones aren’t just for the younger generation. Desirable demos in the older age bracket are increasingly considering this new technology essential.

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3. New subscribers are choosing smartphones rather than traditional mobile phones.

Nielsen’s graphic on smartphone penetration by age gives us an overwhelming look at new subscriber habits and their taste for smartphones.

Across all age ranges, new subscribers choose smartphones at a rate of 69% compared to 48% adoption for current subscribers. Segmenting the younger age ranges of 18-34 we see an adoption rate of 80%. That’s 8 out of every 10 new mobile phone subscriber between the ages of 18 and 34 choosing to purchase a smartphone over a traditional mobile phone. Wow.

I think this helps solidify the “trend” of smartphone penetration.

Compare Nielsen’s data to your dealerships and franchise’s demographics. Is the adoption rate high?

Compare your target age demo in the penetration by age graphic. How much have recent subscribers adopted smartphones compared to current?

Post your comments:

What steps has your dealership taken recently to cater to your customer on the go?
How has mobile shaped your marketing plan for 2012?

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